Shipping & Returns

Hi, and thanks for ordering through OneTemp

Shipping:

As you have probably noticed by now, we ship every web order over A$50.00 direct to you for free! Shipping for orders under $50 Freight charge is $25.00, normally overnight by STARTRACK Courier service to capital cities. (Australia Only) Overnight air bags are used up to 5kg but larger orders may need to go via STARTRACK road and these can take a little longer to get to you. Road is very similar to air, just closer to the ground and a bit slower. Either way, we'll keep you informed on your order status so you know when you can expect to receive it. Normally it's the next morning. If you need us to deliver to a residential address we use post as Toll do not leave the package if no one is home. Normal post delivery times apply.

As we use a courier service we do need a bit of information from you, Your Name, Phone Number and Delivery Address, NOT A POST OFFICE BOX for company deliveries. Couriers normally need a signature so if you don’t think you will be around when it's delivered, we need to know so we can give special instructions to the courier. If not redirection charges may apply!

We do our very best to get every order out the same night however sometimes we just don't have the time. Let us know if your items are super urgent and we can put priority on your order.
Also sometimes we do run low on stocks, we'll let you know if this is the case and when the back orders should arrive, we appreciate your patience with this.

Do you have any questions or problems? Just call us on 1300 768 887, we'll get it sorted quickly for you, and we're nice to talk to as well.

Sum up:

• We need your Name and Phone Number
• We need a full delivery address
• We need you to tell us if couriers need special instructions like no one being there to receive the goods.
• We need a payment before we despatch unless you have an account with us.

Note: If you need us to ship by a specific courier or postal service of your choice, a $15.00 + GST charge will apply, even if it's charged to your courier account. This is due to the extra work involved to organising this service. So why not keep it easy and use our free service.

Returns:

If you need to return something for any reason, we ask you call us to discuss the circumstances first. Also refer to item 10 of our terms and conditions, found here. Thanks

Kind Regards